Lessons from Civic Action Teams on Building Accountability through Feedback
Our Programs and Learning Manager in Nepal, Soni Khanal, explains how AL’s Civic Action Team (CivActs) program (previously known as Citizen Helpdesks) has promoted a culture of feedback on issues related to accountability in disaster relief processes, foreign labor migration, and open government through fiscal transparency across 17 districts. The Accountability Lab is making governance work efficiently for the public by supporting active citizens, responsible leaders, and accountable institutions. There have been various approaches around the world to build accountability especially by “naming and shaming” or “finger-pointing” the power-holders. This process has mostly led to an environment of negativity and distrust [...]