Design thinking in the public service – can innovation fix the police services in Pakistan?
Design thinking is a flexible methodology but provides a set of tools based on a mindset. The mindset is geared towards creativity and problem-solving. How problem-solving can be used in organizational thinking is a challenge for leaders. Umar Riaz, Director of the National Police Academy in Islamabad, takes a closer look. While leaders in the corporate world have long embraced this concept to remain competitive and ahead of the curve, public sector adoption was long overdue. The private sector has been instrumental in using design thinking for its survival and having an edge over its competitors. But the public [...]