By Kibo Ngowi What does it look like to close the feedback loop between citizens and authorities to ensure people-powered accountability? That’s the question we’ve been asking for the last seven years starting in Nepal after the devastating 2015 earthquake when we established the Mobile Citizen Helpdesks with a vision of galvanizing volunteers to bridge the information gap and respond to the unfolding humanitarian crisis.  Since then the program has been renamed Civic Action Teams (CivActs) and evolved to address a variety of challenges such as migration, human trafficking, inclusion and elections across the several countries where we operate including [...]