Remaining Accountable
By Ashmita Sharma, Stephanie Bandyk, and Soni Khanal, Accountability Lab Nepal In 2015, historic twin earthquakes struck Nepal and affected 14 districts with more than 8,790 casualties and 22,300 injuries. The Accountability Lab responded to an apparent gap between government bodies, civil society, and citizens by facilitating feedback loops that cycled information among community stakeholders through its mobile Citizen Helpdesks Platform. The model of mobile Citizen Helpdesks provides a framework to listen, collect, and interpret the concerns of communities, question, and validate these concerns with relevant stakeholders, and then disseminate the information back to the community. Over time, our community agents known as Community Frontline Associates [...]