SOUTH AFRICA ANNUAL REPORT 2023

How has the Lab impacted governance and anti-corruption efforts in the country?

ACTION FOR ACCOUNTABILITY (A4A) INITIATIVE:
By training 40 CivActs and Activist Media fellows on advocacy tools and digital visual activism and conducting four town hall meetings, the A4A project facilitated increased citizen engagement and awareness. This initiative empowered individuals to advocate for accountability and transparency in governance. The Integrity Icon campaign has joined forces with the Action for Accountability project as one of its outcomes. The process involves collaborating with civic leaders, particularly for this project. We began with the nomination, selection, and vetting process of the top 30 individuals, including Integrity Icons and Civic leaders. After this judges select the top 5 nominees as the new Integrity Icon cohort.

WHAT’S ON THE MENU MZANSI PROJECT:
The training sessions conducted in six provinces with 175 participants under this project contributed to raising awareness about governance issues and anti-corruption efforts. By educating a significant number of individuals, this project enhanced the capacity of citizens to actively participate in governance processes.

QUEER VOICES UNLOCKED PROJECT:
By training ten artists as storytellers and film fellows, and publishing their multimedia content, the Queer Voices Unlocked project played a role in amplifying marginalised voices and advocating for inclusivity. This project contributed to fostering a more inclusive and equitable society.

The combined efforts of these projects led to increased citizen engagement, awareness, and advocacy for governance reforms and anti-corruption measures. The number of meetings, training, publications, and submissions made to the government reflects a proactive approach in addressing governance challenges and promoting transparency and accountability.
The Accountability Lab South Africa has significantly impacted governance and anti-corruption efforts in the country and region through its various programs and initiatives.

BY THE NUMBERS

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CIVACTS MEETINGS HELD

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TOWNHALL MEETINGS COVERED

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PEOPLE’S COUNCILS CONVENED

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CITIZENS
REACHED

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SUBMISSIONS MADE TO GOVERNMENT

WHAT DID WE LEARN THAT HAS SET US UP FOR SUSTAINABLE WORK AND SUCCESS IN 2024?

The experiences and outcomes of our initiatives have taught us valuable lessons for sustainable success in 2024:

EMPOWERING COMMUNITIES: Training individuals in advocacy, digital activism, and storytelling is vital for sustained citizen engagement in governance.
RAISING AWARENESS: Continuous education and awareness campaigns are crucial for keeping communities informed on and engaged in governance issues.
AMPLIFYING MARGINALISED VOICES: Highlighting marginalised voices is essential for creating a more inclusive society and driving sustainable governance efforts.
PROACTIVE APPROACH: Our proactive efforts in meetings, training, publications, and engagement with the government have been instrumental in promoting transparency and driving governance reforms.
IMPACT MEASUREMENT: Measuring the impact of our initiatives, including citizen engagement and awareness levels, is crucial for informed decision-making and ensuring effectiveness.

The lessons we learned from all our projects guide our strategies for sustainable work in 2024, focusing on community empowerment, awareness-raising, inclusivity, proactive engagement, and impact assessment in governance and anti-corruption efforts.

Shifting norms to ensure that integrity becomes the expected behaviour within societies.

Influencing policies, processes and practises through growing coalitions and advocating for change.

Equipping reformers – inside and outside government – with the knowledge and tools to push for better governance.

Shifting norms to ensure that integrity becomes the expected behaviour within societies.

Influencing policies, processes and practises through growing coalitions and advocating for change.

Equipping reformers – inside and outside government – with the knowledge and tools to push for better governance.

IN OUR OWN WORDS

TRENE PORAGADU
Activist Media Fellow, Mondeor

“I am energised working with the Lab because it allows me to engage directly with my community and share their stories. This active involvement makes me feel like I’m contributing to positive change instead of merely complaining about issues. Seeing changes, like fixed potholes, excites me. Being part of this project has also been exciting as I’ve learned new skills to implement for further community improvement.”

SAMUEL JOHNSON
Community Frontline Associate, Finetown

“I’m hyped up about working with the Accountability Lab because South Africa is in a crisis of accountability. The Lab’s campaigns and the knowledge sharing have conscientised people about their rights. People didn’t know their power and CivActs has taught people how to ask relevant questions and seek answers. I’ve learned that it is your right to ask for accountability from the people we have elected.”

“There is a lot of corruption in service delivery in our country. I’m happy that people are able to identify the rot in government and want to fight corruption. I love seeing people fighting for what they believe in and what they deserve.”

NHLANHLA “FIONA” THABATHA
Queer Integrity Icon

“I have benefited so much in the QVU project and now people recognise the good work I do for myself as a transwoman and my community. Working with the Lab has been energising because of the overall experience – from the videographers and storytellers to project managers, everyone treated us with professionalism and care. They made us feel valued and important. The most exciting changes in your work involve profiling the LGBTQI community, raising awareness through the project, and empowering LGBTQI individuals. Additionally, providing career guidance to our community members is hopeful it will have a good impact.”

SANDI DLAMINI
QVR Film Editor

“I enjoy working with the Accountability Lab South Africa because they are pleasant to work with. I never find myself in a situation where I am unsure of what is expected of me. The working relationship is healthy, and I genuinely enjoy working with them. Work environments tend to be difficult, scary, or unpleasant. It is exciting to work with an organisation with a friendly work atmosphere conducive to the kind of work expected of us. This may not be a change in the organisation itself. Still, it is undoubtedly a positive change for those experiencing the organisation, mainly because we carry so much when entering new work environments.”

nthuthu blow
Community Frontline Associate, Makhanda

“In a town like Makhanda there is very little or no action by the residents to question service delivery-related issues. But since the Action for Accountability (CivActs) project, people have found themselves a platform to express their concerns. Most importantly they are learning constructive mechanisms to address the gaps in service delivery. For example newspaper articles, submissions, attending Integrated Development Plan referred to as IDP’s etc. These small things will in the long run change the narrative and lead to a community that holds its own, asks relevant questions, takes necessary actions to fix its town, and also knows the calibre of people they should put in positions of leadership. So that is what excites me to be in this project.”

NOMAY MATHOLE
2023/2024 Queer Voices Unlocked Film Fellow

“Accountability Lab feels like a change-making organisation that actively works to contribute to societal change by not only raising awareness and spotlighting noteworthy people/causes, but by also providing their program participants with a global platform and equipping them with skills that can enable them to create works that can trigger change related to social causes.
I am excited to witness that even with the active global campaigns that aim to spotlight different individuals and social causes, there is still a push to platform differently marginalised folks to help ensure that those with less of a systemic advantage do not get their impact overshadowed in the presence of those that do have a systemic advantage over them.”

“This project can also be easily linked to other community development initiatives. Because there are many improper things happening in our community, when we go door to door or have a community meeting, we can also share information that may not be directly linked to the CivActs agenda but is still valuable to community members.”

LESEDI BUTIE
2022 Film Fellow and What’s on the Menu Mzansi Filmmaker 

“I enjoy collaborating with AL South Africa because we actively contribute to enhancing underprivileged communities. Being part of a team dedicated to fostering positive changes is immensely gratifying.I am particularly energised by initiatives that empower communities and promote inclusivity. Witnessing tangible outcomes, such as increased youth engagement and awareness of significant issues, validates the impact of our efforts.”

VIWE MZWANA
What’s on the Menu Mzansi Participant

“Working with/for Accountability Lab can be energising because it allows me to positively impact society. Attending workshops that will prepare and practically help with ways to engage with government institutions and political parties to ensure that these institutions and their workers act ethically, transparently, and in the best interests of the people. Conducting research and advocacy, learning about our constitution and how to address issues by following processes, procedures and protocols has also been intellectually stimulating.

I’m excited about being the voice of change for young people, educating and improving their involvement in government roles, processes, policies, and practices for the benefit of all citizens.”

KATLEGO MOHLABANE
What’s on the Menu Mzansi Program Coordinator 

“The feedback I get after every workshop is amazing, it gives me the sense that we are doing work that actually matters and impacts society in a positive way.

Influencing institutions such as government to take a stand and actively encourage and facilitate youth political participation is the change that excited me the most”

FUNEKA MANZI
CivActs Project Officer

“It brings me great joy to see the growth and communities built through working at the Lab. Many of the CivActs members are resourceful people and share the strategies with other community members. The Lab fosters a sense of community and shared purpose among citizens who come together to work towards a common goal”.

“I’m most proud of the work done in our communities where we have co-created solutions to service delivery issues. For instance, the media stories that Fellows have published have resulted in potholes being fixed in parts of Monder, the CivActs celebrated the long-awaited opening of the Finetown clinic, and the construction of the Finetown bridge with the help of engaging duty bearers”.

QUEER VOICES UNLOCKED PROJECT

Queer Voices Unlocked aimed to honour and celebrate the resilience and dedication of Queer public servants while advocating for a more inclusive and accepting society.

We recruited artivists and built partnerships with queer organisations, with GALA as our partner for the project. We gathered 51 nominations and hosted 5 days of training for film fellows and storytellers on film and citizen journalism. We promoted the campaign on Accountability Lab South Africa Facebook and Twitter and were featured in three publications – both print and online. We delved into the visibility and representation of queer individuals in the workplace through 12 Queer Voices Unlocked Project vox pops published on ALSA’s social media and website.

PROJECT OBJECTIVES:

Honour exemplary LGBTQI+ public servants by spotlighting their contributions to positive change and inclusivity.
Inspire visibility and representation of Queer rights at all levels of public service.
Foster understanding and promote LGBTQI+ rights, leading to a more inclusive society.
Challenge stereotypes and barriers faced by LGBTQI+ individuals in the workplace.
Provide crucial role models for younger LGBTQI+ professionals.

IMPACT:

Recognition and celebration of Queer public servants’ dedication and integrity.
Increased visibility and representation of LGBTQI+ individuals in the public service.
Promotion of understanding, acceptance, and inclusivity in society.
Initiation of conversations about LGBTQI+ rights and experiences in the workplace.
Creation of safe and inclusive spaces for LGBTQI+ individuals in the public service.

ACTIVITIES:

Invited nominations from various regions to identify outstanding queer public servants from different departments.
Produced documentary films and podcasts showcasing the stories and contributions of the winners.
Collaborated with young Queer storytellers to create engaging content.
Partnered with organisations like GALA Queer Archive and Constitutional Hill.
Supported by the Canada Fund for Local Initiatives in South Africa.

WHAT WE LEARNED:

Celebrating Queer public servants is crucial for promoting inclusive rights.
LGBTQI+ individuals show resilience in the face of discrimination.
Role models are vital for inspiring younger LGBTQI+ professionals.
Storytelling through the media sparks conversations about LGBTQI+ rights.

SUSTAINABILITY FACTORS:

Collaboration with Queer storytellers creates engaging content.
Partnerships with organisations amplify campaign impact.
Support from the Canada Fund ensures financial stability.
Engagement with stakeholders promotes understanding and inclusivity.
Empowerment of LGBTQI+ individuals fosters advocacy for rights and inclusivity.

Inclusive/Invited spaces, Maureen Velile Majola ALSA’s Projects Assistant, recently participated in The Journey of Hope retreat, a transformative experience for LGBTQI+ individuals to explore their spiritual, psychological, and sexual identities. The JoH program offers a three-tiered approach, beginning with ‘Habitha’ (Swahili for storytelling), where participants reclaim their narratives as sources of strength and resilience.

During the retreat, Maureen had the opportunity to showcase our Queer Voices Unlocked Films, sparking engaging discussions and receiving praise for their captivating portrayal of LGBTQI+ experiences. We’re proud to continue amplifying the voices of new faces making strides in their workplaces and communities.

We are most proud of our social media engagement and media coverage in prominent newspapers like City Press, Daily Maverick, and Mamba Online. Additionally, we produced a podcast and successfully launched film screenings of our queer films at the Human Rights Festival/Film Festival and held an awards ceremony for our Queer Integrity Icons and fellows.

The Queer Voices Unlocked Integrity Icon Awards ceremony was held at Workshop 17 in Rosebank on March 28, 2023. We were joined by our funders High Commission of Canada in South Africa, for a discussion on the importance of queer visibility, inclusion, and representation in workspaces and their support in this project. Our partners, networks, and journalists also joined us to support this project.

We then celebrated and spotlighted our Icons, storytellers, and film fellows, honouring their incredible work and participation in the project with awards.

READ MORE

City Press print and online is distributed nationally and in neighbouring countries, including Botswana, Lesotho, Namibia, and Swaziland. It has a readership of about 2.5 million (source: AMPS 2001A)

Daily Maverick is a South African online news publication and weekly print newspaper with offices in Cape Town and Johannesburg. It has a readership of approximately 6.4 million readers per month (Similar Web)

Mamba Online, a queer lead online news platform. They reach around 60,000 people a month, says the founder ( Luiz De Barros)

Queer Radio station interview

Queer Voice Unlocked five films

Queer Voice Unlocked podcast

INTEGRITY ICON

Integrity Icon is a global campaign by Accountability Lab that citizens power in search of honest government officials. It aims to generate debate around integrity and demonstrate the importance of honesty and personal responsibility. We hope to inspire a new generation to be more effective public servants.

In March 2019, the Accountability Lab (AL) and partners, including Corruption Watch, Nelson Mandela Foundation, and Democracy Works Foundation, launched Integrity Icon South Africa. The campaign aimed to find and celebrate honest government officials who go beyond their duty to promote accountability. By encouraging champions of integrity, the campaign sought to address global challenges such as corruption, inequality, and insecurity. Integrity Icon South Africa aimed to create meaningful conversations about public service, accountability, and the kind of society South Africa aspires to be.

The campaign’s value lies in its process, fostering dialogue about the role of public servants and ordinary citizens in building accountable societies. Through partnerships with various organizations, Integrity Icon South Africa strengthened its impact and expanded its reach. It provided a platform for recognizing and supporting individuals committed to integrity, contributing to a more transparent and accountable South Africa.

WHAT DOES THE CAMPAIGN AIM TO DO?

The goals of Integrity Icon are threefold: first to create role models and celebrate honest public officials
To inspire young people by indicating that government is a career path in which one can work with integrity and honesty
To recognize the outstanding efforts of community leaders in delivering services and upholding social accountability within their communities.
To connect and support the winners to help build coalitions to push for further reform and value-based decision-making over time.

OUR 2023 WINNERS:

Sebabatso Siyanda
Monageng

SIPHIWE
NONYANE

THANDEKA
JWAHA

LEHLOHONOLO “HONI”
MOSANA

NHLANHLA
THABATHA

ACTIVIST MEDIA INCUBATOR

The Activist Media Incubator (AMI) empowers communities by providing them with the tools and skills to create multimedia content and narratives. These resources can then be strategically disseminated through community and solidarity networks, and established local-to-national media outlets, enabling communities to tell their stories and amplify their accountability campaigns.
The Incubator selected eight AMI Fellows from local communities, including Lenasia, Finetown, Mondeor, and Makhanda in the Eastern Cape, for a training session. The opportunity is first announced to the CivActs team. Individuals are then identified based on their interests and involvement in media advocacy work. We conduct interviews with 2 to 3 candidates and make the final selection, considering the distribution of people across different areas.

WHAT DID WE LEARN:

The importance of citizen journalism for social justice and creating impactful content.
The significance of visual activism and effective use of smartphones for capturing and editing photos and videos.
The role of social media management and distribution in driving social change.
The value of mentorship programs in enhancing participants’ media advocacy skills and understanding of their roles.
Continuous support through regular meetings, WhatsApp communication, and peer-to-peer assessments effectively addresses challenges and improves skills.

WHAT MAKES THE WORK SUSTAINABLE:

Collaboration with community members and solidarity networks to disseminate multimedia content.
Continued mentorship and technical support for fellows to ensure ongoing development and engagement.
Implementing public information and advocacy strategies tailored to each site’s needs and priorities.
Integrating media advocacy campaigns into Youth, Women, and Human Rights Month.

WHAT ARE WE MOST PROUD OF:

Engagements on social media and media coverage from prominent newspapers, enhancing visibility and outreach.
Film fellows hosting The People’s hour radio show on Rhodes University’s music radio station in Makhanda.
Production of multimedia content, including bulletins, newsletters, and social media posts, to report on social accountability issues and drive positive change.
Having successful and positive outcomes on accountability issues

We have engaged in various media advocacy work, utilizing different mediums to reach our audience.

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BULLETINS

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SOCIAL MEDIA NEWSLETTERS

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NEWSLETTERS

WHAT’S ON THE MENU MZANSI

This project aims to empower young people in South Africa to actively participate in shaping democracy and governance. It recognizes that young people are often excluded from these conversations and seeks to provide them with knowledge and tools to hold the government accountable. The project highlights the Menu of Possible Commitments, an initiative by the Youth Democracy Cohort, which outlines priorities for enhancing youth participation. The possible commitments include several thematic focus areas, namely:

prioritising youth in governance,
supporting youth in government,
supporting youth freedom of expression,
promoting a culture of youth political participation and,
promoting a culture of human rights amongst youth.

By raising awareness, contextualising the commitments, and encouraging their use, the project aims to strengthen youth involvement in governance and ensure the government fulfils its commitments made through the Summit for Democracy (S4D).

ALSA is implementing the project in: Gauteng, Mpumalanga, Limpopo, Kwazulu-Natal, Eastern Cape and Western Cape provinces. Each convening will include 30 young people from organised youth, student groups, and political parties in South Africa, with a particular focus on girls and young women, the LGBTQIA+ community, and persons with disabilities.

OBJECTIVES

1. Facilitating space for youth engagement and advocacy on the menu of possible commitments related to the South African governance infrastructure.
2. Monitoring the South African government’s implementation of S4D commitments and uptake of youth asks regarding engagement, participation, and democratisation of political and governance space.
3. Facilitating cross-country collaboration on popularising the Menu of Possible commitments in Southern Africa.

Provincial Convenings on The Menu of Possible Commitments

Consultative workshops aimed to discuss priority areas for involving young people in South African participation and democracy, presenting the “Menu of Possible Commitments” as a framework. The ALSA team adapted the Menu of Possible Commitments into a survey using TypeForm and ensured that it was relevant to the South Africa context. The team shared it with the workshop participants via WhatsApp and requested that they fill it in before each workshop to get their input and thoughts on the Menu. We received a total of 36 responses across all six provinces. Not all participants engaged with the Menu before the workshop but did get to engage with it during the group activities at the workshops. ALSA will use the workshops’ inputs and TypeForm to develop the localised Menu of Possible Commitments for South Africa.

175 people attended the workshops; 104 were young women, and 3 chose not to identify their gender. The team did not collect data on individuals belonging to the LGBTQIA+ community and people living with disabilities was not collected, but those who chose to identify themselves in the vox pops were recorded at the events.

PARTICIPANTS
Participants represented diverse backgrounds, including youth from various regions, youth organisations, and communities with different concerns and perspectives.

GROUP DISCUSSION
Participants engaged in group discussions focused on thematic areas such as prioritising youth voice in governance, supporting youth in government, freedom of expression, promoting youth political participation, and human rights.

GROUP EXERCISE – MENU OF POSSIBLE COMMITMENTS RANKING
During each workshop, the facilitator divided the participants into groups of five (5) based on the five thematic areas of the Menu of Possible Commitments. The groups were given approximately an hour to discuss the menu, how to rank priorities as well as any justifications regarding the ranking system. Each group represented how they ranked each priority area.

PRIORITIES WITHIN THEMATIC AREAS
Priorities were ranked within each thematic area, emphasising inclusivity, legislative reform, freedom of expression, civic education, and gender equality.

QUOTES FROM WORKSHOP PARTICIPANTS
Participants emphasised the importance of youth knowledge empowerment, transparency, inclusivity, addressing discrimination, and creating opportunities for young people to participate in governance. These were captured in each of the provincial workshops.

AIM OF WORKSHOPS
The workshops aimed to identify and prioritise commitments that the South African government should make to engage and empower young people in various aspects of governance and democracy. Participants were committed to creating positive change in their communities through these commitments.

VOICE 2 REP MUSIC COMPETITION

Voice2Rep (Voice to Represent) is a music competition for socially conscious musicians and underground or undiscovered artists interested in making music about social justice, youth participation, and accountability. Five young people between the ages of 18 and 35 receive professional training on lyric writing, music production, and mentorship from well-known South African activist musicians, which culminates in the development of a 5-song EP.

The Voice2Rep, What’s on the Menu? Edition released a call for artists and selected five young, socially conscious musicians to receive extensive training on the issues and music production,
culminating in a five-track EP that will be released in Q3.

We put out the call for participants on ALSA’s social media pages, newsletter, and various community WhatsApp groups, including those for the provincial convenings. We also included neighbourhood community groups where ALSA is running service delivery projects and those of youth groups affiliated with partner organisations.

We received 42 submissions from young people across six provinces, with ages ranging from 21 to 34, with a representation of 83.3% Male, 13.9 Female, and 2% transgender. We extended the call for submissions with a campaign exclusively targeting female and queer musicians.

The criteria for selection were; songs with lyrics addressing social justice, youth participation and accountability, performance, and musical talent. The criteria narrowed down the shortlist to seven applicants, and a panel of judges within the ALSA team identified the five winners. We consulted with our colleagues at AL Zimbabwe for guidance on ethics and quality standards, as the competition has run for three iterations there. We then announced our winners.

Training and recordings took place in January 2024, and we look forward to the new young voices to come out on the album.

VOICE 2 REP MUSIC COMPETITION NUMBERS

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Male Participants

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Female Participants

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Transgender Participants

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Male Winners

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Female Winners

WHAT’S ON THE MENU FILM FELLOWSHIP

ALSA recruited filmmakers/fellows in the provinces of Gauteng and the Western Cape to produce five mini-documentaries or short films talking to young people about their perceptions of democratisation and demands to duty bearers and power holders on youth inclusion and democratic participation.

The program is structured to run for four months, with each filmmaker focusing on one of the following thematic areas based on the Menu of Possible Commitments:

CATEGORY 1: Prioritising youth voice in governance
CATEGORY 2: Supporting youth in government – e.g. documenting parliamentary processes
CATEGORY 3: Supporting youth freedom of expression – e.g. Voice2Rep
CATEGORY 4: Promoting a culture of youth political participation
CATEGORY 5: Promoting a culture of human rights amongst youth – e.g.16 Days of Activism

The film fellows have been trained and upskilled by ALSA. The full cohort of five filmmakers are currently finalising their short films which will be shared widely on ALSA and Youth Democracy Cohort social media platforms and events.

HOW DID WE MAKE AN IMPACT AND WHAT DID WE LEARN?

175 young people across the country were empowered with a tool, the Menu of Possible Commitments to young people by Government, a list of things governments should prioritise to enhance youth participation.

The menu of possible commitments presents young South Africans with a chance to build on something that can be used to enhance youth participation in governance effectively and to hold the South African state accountable to commitments it has made to the youth.

Voice2Rep will allow 5 young people to express their challenges and solutions in artistic and creative forms. Music is a powerful tool that keeps giving information in ways beyond events and central control.

Graduates of ALSA’s Integrity Icon Film Fellowship were empowered to create their own documentaries from start to finish focusing on each of the thematic areas based on the Menu of Possible Commitments.

BY THE NUMBERS

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Gaunteng
Participants

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Limpopo
Participants

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Mpumpalanga
Participants

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KZN
Participants

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Eastern Cape
Participants

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Western Cape
Participants

ACTION FOR ACCOUNTABILITY

The Ahmed Kathrada Foundation (AKF) in partnership with the Accountability Lab South Africa (ALSA) and Public Service Accountability Monitor (PSAM) began a three-year project called Action for Accountability; enhancing public service accountability and good governance in South Africa through citizen-led action for greater transparency and deepened public participation. The overall objective of this action is to strengthen citizen action to enhance accountability and engagement with local governance challenges. The project has incorporated the Lab’s CivActs model as part of the work it has conducted.

SPECIFIC OBJECTIVES:

Community reformers are supported to use governance systems and accountability mechanisms to engage with local-level service and governance challenges.
Community reformers use ‘invented’ and ‘invited’ spaces for engagement between ‘rights holders’ and ‘duty bearers’ to contribute to inclusive governance and accountability processes.
Reformers identify, and promote examples of integrity, accountable leadership and service excellence in the public service.

ACTIVITIES:

The four communities in which A4A is being implemented have embarked on advocacy campaigns, stakeholder engagements, citizen surveys, and citizen journalism to address various issues of service delivery and accountability.

FINETOWN, JOHANNESBURG
In Finetown, CivActs teams have demanded answers the Department of Health to address the delayed opening of the Finetown Clinic and have engaged the ward 7 councillor on the delay of installations of electricity transformers to supply electricity to some areas as well

LENASIA, SOUTH OF JOHANNESBURG
CivActs in Lenasia embarked on campaigns to address the lack of water at the Lenasia taxi rank, the Abu-Asvat Bridge, and flooding of homes along the Klip River.

MONDEOR, JOHANNESBURG
The team sought accountability from Rand Water and Johannesburg Water regarding open trenches, continuous water shortages, and the maintenance of parks and recreational areas.

MAKHANDA, EASTERN CAPE
In Makhanda, the campaigns focused on the lack of water supply as well as the deteriorating water quality, advocating for the eradication of the bucket toilet system and inconsistent refuse collection.

WHAT MAKES THE WORK SUSTAINABLE:

CivActs participants are trained in the fundamentals of social accountability monitoring and given practical and relevant tools to address service delivery issues in their communities. Skills such as knowledge about the Integrated Development Plan, budgeting, data collection, and dissemination are skills that they can apply beyond the project’s life span.

Teams are made up of activists who are based in their communities. They live among other community members who experience some of these social justice issues and are therefore invested in the improvement of their communities as they are directly impacted. The teams were carefully selected using activists who were already doing work on the ground, and they continue to show an interest in applying the knowledge that they have gained in this program to better their communities.

HOW DID WE MAKE AN IMPACT AND WHAT DID WE LEARN:

During a heated service delivery protest in March 2015, residents of an informal settlement near Finetown burned down the local clinic. Construction of the new clinic began in 2017, but there were lengthy delays in its opening. The Finetown community has been told the causes for the delays were electricity connection, late payment to contractors, the COVID-19 pandemic, and the issuing of an occupational certificate during the pandemic when health services were essential.

CivActs members stepped up the accountability campaign for the opening of the Finetown Clinic. They began calling on the MEC for Health in Gauteng to take accountability for the unopened clinic. They also teamed up with national publication Daily Maverick which wrote an investigative piece on the clinic and other service delivery concerns. On 6 July 2023, the efforts of the A4A Team paid off as the clinic was finally opened. The MEC for Health made several commitments during the opening in relation to the clinic’s service delivery standards.

Through the success of this campaign, we learned about how important it is to put consistent pressure on duty-bearers. We also learned how a program like CivActs can ignite hope in communities and help unite and galvanise people to fight for a common cause.

BY THE NUMBERS

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Finetown Participants
(25 Females, 18 Males)

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Lenasia Participants
(5 Females, 4 Males)

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Mondeor Participants
(6 Females, 3 Males)

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Makhanda Participants
(7 Females, 8 Males)

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Overall Participants
(43 Female, 33 Males)

ADDITIONAL PROGRAMMING HIGHLIGHTS

Principal Mcedi Mtengwana, the 2021 Integrity Icon winner from Kwanobuhle in Gqeberha, has once again been honoured with the National Teachers Award. Despite his continued recognition, he remains remarkably humble. Mcedi emphasises that such accolades serve as motivation, underscoring his unwavering commitment to integrity and exemplary work ethics.

IMPACT STORIES

FINETOWN BRIDGE
The Finetown CivActs team proved that it is possible to co-create solutions to the problems that communities are facing. One of the challenges faced by Finetown community members was the need for a bridge to cross a stream on their daily trips to reach their homes and nearby schools. Through community meetings and written complaints, the team mobilised residents to form a community action team. The team contacted the Daily Maverick to bring attention to the bridge as one of the many service delivery issues facing the community. The team relentlessly engaged the previous and current Ward 7 councillors, and despite initial challenges, including budget constraints, the current Councillor Lois Wizza Simonse took up the cause and engaged the MMC for Roads and Transport in the City of Johannesburg.

After months, the community’s persistence and the Councillor’s support finally yielded tangible results. By the end of January 2024, the long-awaited bridge construction was underway and opened in March.

WHAT’S ON THE MENU MZANSI YOUTH EMPOWERMENT THROUGH CIVIC ACTION
“What’s on The Menu Mzansi came at a very pivotal point in my life. It came where I was questioning our political standing as a country and having not been affiliated with any political party it was difficult to learn about politics outside formal education.

What’s On the Menu then provided an interactive learning experience which, luckily for me, I even got to attest to through being literally involved as we went to different political parties and institutions to try to make them adopt the program. Throughout the training, I realised how informed I got and that I was being equipped with tools of becoming a political leader in my own right theoretically and practically.

One of my highlights is now having an opportunity to join the Youth Parliament – something I was not even aware existed. This took place after a couple of appointments that were set at the Gauteng Legislature where we ended up being successfully granted an opportunity to present the Menu.

As a Social Entrepreneur and aspiring media practitioner, What’s on the Menu has given me basic fundamental training on how to be an active citizen. Having started the journey last year in July, it hasn’t always been pleasant. Some of my disappointment in the program include political parties and institutions not responding to emails and calls. Also their reluctance towards adopting the Menu.

However other benefits include being exposed to and engaging with like-minded youth on Zoom meetings under the global Youth Cohort. This international network is a huge benefit. I must say this is an experience I wish for any young person to have.”

Queen Mthethwa – What’s on the Menu Mzansi workshop attendee

ADVOCACY AND POLICY

ACTION FOR ACCOUNTABILITY
The PSAM team designed an Accountability Toolkit to promote active citizenry at a local government level and aims to capacitate the reader with 8 steps on how to engage their local government representatives.

CIVACTS SURVEY
The CFAs completed a total of 12 surveys in 2023/4, investigating various topics including:

FINETOWN
1. Opening of the Finetown Clinic
2. Quality of health care services at the Finetown Clinic
3. Lack of electricity in Finetown

LENASIA
4. Flooding in Lenasia,
5. Neglect of water infrastructure in Lenasia
6. State of sports and recreational facilities in Lenasia

MONDEOR
7. Rand Water Project in Mondeor,
8. State of road infrastructure in Mondeor,
9. State of sports and recreational facilities in Mondeor

MAKHANDA
10. Water crisis in Makhanda,
11. Water sources in Makhanda
12. Access to a clean environment in Makhanda.

Submission on amendments to the Public Service Regulations
In early 2023, the Department of Public Service and Administration (DPSA) invited the public to make submissions on proposed amendments to the Public Service Regulations. PSAM responded to the invitation and prepared a submission that was endorsed by various organisations including ALSA and Ahmed Kathrada Foundation. Three of our recommendations were taken on board by DPSA and have been incorporated into the Public Service Regulations.

STAFF CORNER

KATLEGO MOBANE
Katlego Mohlabane is program coordinator at Accountability Lab South Africa in charge of the What’s on the Menu program, where young people hold public leaders such as politicians and government officials through advocacy and one-on-one engagements as well as Voice2Rep where young people make music on accountability, governance, and human rights. He would like to see young people have the tools and means to advocate for their needs without red tape or barriers.

MAUREEN MAJOLA
Maureen Majola is the program assistant at Accountability Lab South Africa. She works closely with the program officers on Integrity Icons, Queer Voices Unlocked, Voice2Rep, Whats on the Menu Mzansi to mention a few. She was most excited seeing how Queer Voices Unlocked has sparked interest from a range of people who have received it as important and innovative work.

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