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Ignore Feedback Loops at Your Peril Evidence from Nepal

By: Narayan Adhikari, who runs the Accountability Lab in Nepal, and Pranav Budhathoki, Executive Director of Local Interventions Group. This blog post was originally published by Feedback Labs. In February 2016, almost a year after Nepal’s first devastating earthquake, government officials and 344 earthquake-affected Nepalis squatted on the grounds of a public school in the epicenter district of Gorkha. This was a community meeting organized by Accountability Lab and Local Interventions Group. The group collectively set out to solve a serious problem– there was not enough assistance to survive. The government showed no sense of urgency to speed up aid delivery. Citizens demanded [...]

2016-10-19T00:00:00+00:0019th October 2016|

One Year On: Learning from Feedback After the Earthquake in Nepal

By: Marc Maxmeister, GlobalGiving Innovation Consultant; Narayan Adhikari, Accountability Lab Nepal Country Representative, and Pranav Budhathoki, Local Interventions Group Executive Director. This blog post was originally published on GlobalGiving's Tools + Training blog. Accountability Lab is a recipient of our 2015 Feedback Fund. Recently they shared these insights with us. In April of 2015, twin earthquakes in Nepal killed over 8,000 people and displaced almost 3 million more. Accountability Lab and Local Interventions Group mobilized our youth networks into what we called Mobile Citizen Helpdesks. These helpdesks of 5 to 10 volunteers worked with communities across the 14 worst affected districts to gather immediate feedback from [...]

2016-04-27T00:00:00+00:0027th April 2016|

Nepal Mobile Citizen Helpdesk Year-End Update

Happy Holidays from the Mobile Citizen Helpdesks team! Over the past 8 months, the Mobile Citizen Helpdesks team has been working hard to make sure Nepali citizens’ voices are heard and their needs are met during the earthquake relief process. Each month our team of 100+ dedicated, local volunteers surveys 1,400 citizens across Nepal’s 14 “crisis zones”. We are pleased to announce that our most recent Community Feedback Report demonstrates a markable improvement in citizens’ perceptions of the relief process! For the first time since the earthquakes, the majority of survey respondents said that their information needs are being met and that they believe that aid [...]

2020-03-03T16:03:55+00:0014th December 2015|

Nepal Mobile Citizen Helpdesks August Update

The Mobile Citizen Helpdesks (#quakehelpdesk) are coordinated groups of volunteers who are closing information gaps and building feedback loops in the worst-affected areas of post-earthquake Nepal. The Accountability Lab and Local Interventions Group launched the Helpdesks within 24 hours of the first earthquake on April 25th. Our volunteers immediately began meeting with citizens to gather information, assess needs, and help them solve difficult problems related to the earthquake. In this way they solved hundreds of problems for citizens across the country–from helping those who could not write fill in the relevant forms to access relief, to working with political parties to make sure aid [...]

2015-08-11T00:00:00+00:0011th August 2015|
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