The Lab's Citizen Helpdesk is a pioneering citizen feedback, dialogue and community voice platform to ensure accountability in the development process. The program has collected critical information from hundreds of communities across Nepal, Liberia and Mali, solving daily problems for citizens and closing the loop on challenges related to everything from migration, to human trafficking, to natural resource management and security issues. Communities select dedicated groups of volunteers - Community Frontline Associates - led by local journalists, who act as two-way information collection and dissemination units. These CFAs gather information on critical problems on a monthly basis through community surveys, [...]